Pilot Freight has a dedicated and professional customs brokerage and consultancy team that can handle all facets of customs and quarantine clearance. Our brokers are licensed and accredited by both Australian Border Force (Customs) and Department of Agriculture (Quarantine). The team undergoes regular training to keep abreast of the latest regulations and legislative amendments so you can rest assured your goods will be cleared in the correct manner with minimal duties, taxes and delays.
"With over 75 years of combined experience we’ve seen it all."
Duty Drawback and Refunds
The Duty Drawback Scheme enables exporters to obtain a refund of customs dutypaid on imported goods where those goods will be treated, processed, or incorporated in other goods for export. We can help from processing the paperwork to making a claim. Don’t miss out on taxes that can be claimed back.
All goods shipped to and from Australia have to be classified. This is so that the government can levy the right amount of taxes against the goods or monitor what is being imported/exported. Our many years of experience means that we have possibly classified your goods in the past and therefore have an understanding of your product.
Customs Valuation Advice
Customs have special regulations on the valuation of your goods. There are many things to take into account with valuations like freight, insurance and more. We will ensure you are declaring your goods correctly and therefore avoiding clearance delays or fines.
Temporary Imports & Carnets
Need to import goods into Australia for repair or maybe for an exhibition? we can help! Pilot Freight have completed many temporary imports and handles carets on behalf of our clients.
Free Trade Agreement Advice
Certain countries have special agreements with Australia which you may not be aware of. This could save you money as certain goods being imported from particular countries may not require duty at all. Why not call us, we will be happy to help.
Luxury Car Tax (LCT) & Wine Equalisation Tax (WET) Advice
Specialised clearances involving cars, alcohol and tobacco require specialist understanding of various import/export laws. We can ensure that you will be in safe hands with us and point you in the right directions. These types of clearances can be tricky and costly, so don’t take a risk without some professional help.
LOOKING FOR A NEW FORWARDER?
Don’t accept poor delivery services, slow quote response times or even bad customer service. If you are receiving a poor Air Freight service from your current freight agent then we can help. Pilot Freight will provide you with a dedicated account manager who will asses your demands. Furthermore we can help with a smooth transition from you current agent to our bespoke services.